PRIVACY POLICY AND TERMS AND CONDITIONS

We Protect Your Privacy Online

RenewedMe, LLC (RenewedMe) values and respects the privacy of our partners and customers. We do not sell or rent your information to third parties. However, we do share your information with our partners to fulfill your request for health and wellness services.

The Information We Collect

We collect sensitive information (such as your name, email address, mailing address, phone number, social security number, employee identification number, date of birth and mother's maiden name) that you may provide on questionnaires and other forms when you create an account with us, participate in a promotion or survey, or apply for health and wellness services with one of our health service financial affiliates.

In addition to collecting information from you, our affiliates may also collect data from public sources (such as real estate and public records) and possibly credit bureaus to determine your eligibility for health and wellness services or other products.

We may disclose the collected information to our affiliates or business partners so they can offer and provide you with their products and/or services; Other health and wellness services providers, such as physician or doctor services, restaurant services, fitness center services, supplement services and other companies with which we have joint agreements, or non-profit organizations and other third parties, as required or permitted by law or when you permit us to share information about you.

RenewedMe collects information from you in one or more of the following ways:

Cookies: Cookies are small pieces of information sent by us to be stored on your Internet browser, which help us recognize you and better serve you when you visit our site. We use cookies for marketing (this allows us to present products and services that may be of interest to you), site personalization, web tracking, and online ordering. We do not use cookies to get data from your hard drive or to get or store your email address or personal identifying information. Most browsers can be configured to inform you when cookies are set or to prevent cookies from being set. However, if you turn off cookies, we will not be able to recognize you as a registered user to allow you access to your account information.

IP Addresses: When you enter our web site, you pass through a "firewall" we use for security purposes. As you pass through it, we identify the Internet Protocol or IP address associated with the device you're using, such as a personal computer or handheld device. The IP address does not identify you personally, but it does allow RenewedMe to identify the device you are using. We store IP addresses in case we ever need to track a connection to its point of origin for security reasons.

Online Forms and Applications: If you submit an application or form online, we will collect the information you send in an electronic database. This information includes the information you submit on the application or form as well as your IP address. We use this to help us process your request and as a security measure to protect against the loss, misuse, and the alteration of data used in our systems.

E-mail: When you send us an email, we will use your email address to reply to you, and, for a limited time, we will store your email address, your message, and our response for quality assurance. We may also do this to meet legal and regulatory requirements. If we collect your email address in this manner, we won't use it to let you know about RenewedMe products and services unless you have given us permission, in which case we may let you know by email about other products and services which may be of interest to you. You may reply to any email message we send to you to tell us that you no longer wish to receive future messages from us in e-mail.

How does RenewedMe Use Your Information?

When you apply for a RenewedMe account, we use your information to process your request. We will also send you emails to confirm your request for services. Our affiliates may contact you via phone, postal mail or email if they determine that you meet their eligibility for financial and other services.

When you send your information to RenewedMe, you will be automatically signed up to receive email updates. If you participate in a contest or promotion, you may choose to receive email updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our email or postal mailing lists, you may to contact us via email or postal mail. Please be sure to include your email address and your full name.

Sharing Your Information with Third Parties

We will not share your information with any third parties other than the health and wellness affiliate(s) with which we have partnered. In that instance, the information will only be shared when you complete and submit a RenewedMe Sign-Up application and verify that the information provided is accurate, that you are legally authorized to provide it and that you have read and agree to the privacy statement. After indicating your agreement to these two factors, the information will then be shared with our financial affiliate(s). We may contract with third party affiliates to assist us in maintaining and managing our customer information to process applications and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

RenewedMe may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review. We have no responsibility for linked web sites and provide these links solely for the convenience and information of our visitors.

RenewedMe's Security Safeguards

We will do the best we can to make sure your information is not compromised. Our security safeguards include:

  • Implementing up-to-date physical safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication procedures to prevent ID theft.
  • Restricting access to information about you to only those employees who need to know that information for business purposes.
  • Carefully selecting and monitoring the outside companies that we hire to perform services for us, such as mail vendors who send out our statements. We require them to keep customer information safe and secure, and do not allow them to use or share the information for any purpose other than the job they are hired to do.
  • Training our employees on these security procedures.

  What you can do to Protect Your Security

There are steps you can take to make sure your information is not compromised either. In order to protect your account against unauthorized access, it is vital that you do not share your password with anyone and that you exit any application when you have finished using it. Other key ways to protect your personal information include:

  • Never give your Social Security number or personal credit information over the phone or the Internet unless you initiate the communication. Keep your personal identification number (PIN) and password in a safe place. Try to memorize your PIN and password and do not write them down with your account information.
  • Destroy and/or securely store your account records. Tear or shred receipts, bank statements and unused credit card offers. Keep billing statements and other account related documents in a safe place.
  • Immediately report lost or stolen checks or credit cards.
  • Promptly review all monthly financial statements and immediately report any discrepancies.
  • Retain receipts from all ATM, debit and credit card transactions. When you're ready to dispose of them, make sure your account number is not readable.
  • Immediately sign new credit cards.
  • Report unusual telephone or e-mail inquiries or other suspicious activity to your phone company, financial institution or local law enforcement authorities.
  • Learn about the Children's Online Privacy Protection Act (COPPA) and follow the tips for parents at the Federal Trade Commission's web site for children's privacy at http://www.ftc.gov/bcp/conline/edcams/kidzprivacy/index.html. We respect the privacy of your children, and we comply with the COPPA. We do not knowingly collect or retain personally identifiable information from individuals under the age of thirteen online.
  • Regularly review your credit report. Keeping your credit report error free is important. Order a copy of your credit report and report any mistakes to the credit bureau and the creditor reporting the information. See our partner RenewalFinancial.com's section on Credit (http://www.renewalfinancial.com/classroom/course/credit-101) on this website or visit www.ftc.gov.

Changes to this Privacy Policy

This privacy policy may be modified from time to time to comply with applicable laws or to conform to our current business practices, without prior notice to you. We will post any changes to this on our web site. We encourage you to revisit the Privacy Statement that is posted on our web site from time to time to check for updates. You may also obtain a copy of our current Privacy Policy by contacting us via e-mail at (privacypolicy@renewedme.com), mail (RENEWEDME, 10023 St. Bernard Drive, Shreveport, Louisiana, 71106), or telephone (1-888-736-3990). You may also contact us if you have any questions regarding our privacy or security policies.

Terms and Conditions of the use of this website

RenewedMe and its subsidiaries provide the materials contained on this web site to our customers and visitors. In order to access the information on its site, visitors must agree to adhere to the following Terms and Conditions. By accessing the Site and any of its pages, you indicate your acknowledgement and acceptance of the Terms and Conditions set forth below.  RenewedMe may revise these Terms and Conditions at any time by updating this posting, which revisions will be binding upon all visitors to the site. You should therefore visit this posting to review these Terms and Conditions periodically.

Governing Laws and Regulations

User access to and use of the Site is subject to all applicable federal, state and local laws and regulations. Unauthorized use of this system is prohibited and violators may be prosecuted under federal and state laws. Louisiana law and Federal law will govern the interpretation and enforcement of these Terms and Conditions.

Copyright and Trademark Policies

The information contained in this site, including but not limited to text and images herein (other than certain images licensed from third parties) and their arrangement, are copyrighted ©2012 by RenewedMe, LLC. All rights reserved. This Web site and its entire contents are for personal use only and may not be copied, reproduced, modified, published, uploaded, downloaded, posted, transmitted or distributed in any way without RenewedMe's prior written permission.

Ownership of materials

Except as otherwise indicated, this Web site and its entire contents including, but not limited to, the text, information, material, software and graphics contained on this website, are owned by RenewedMe and its affiliates. The materials are protected by copyright, trademark and other intellectual property laws and treaties. RenewedMe makes no proprietary claim to any third-party names, trademarks or service marks appearing on this Web site. Any third-party names, trademarks, and service marks are the properties of their respective owners.

By posting a message or contributing in anyway to this site, including, but not limited to, sending comments and e-mail to this site, you expressly grant RenewedMe the right to use in any way, copy, republish or sell your message or other contribution as part of its property.

RenewedMe reserves the right to change, update, discontinue, or restrict or prevent access to this Web site or the Materials at any time without notice.

Disclaimer and Limitation on Liability

BY USING THIS WEB SITE, YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS WEB SITE AND THE INTERNET GENERALLY. THE INFORMATION IS PROVIDED “AS IS,” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND. IN NO EVENT SHALL RENEWEDME BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, AND DAMAGES RESULTING FROM LOSS OF USE, DATA, OR PROFITS, OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE MATERIALS OR ANY HYPERLINKED WEB SITE, EVEN IF RENEWEDME OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

This Web site is intended to assist readers by providing health and wellness data, resources and editorial information on health and wellness products. RenewedMe will not be responsible for any errors or omissions in the Materials or information provided on this Web site, any articles or postings for hyperlinks embedded in messages, nor for any loss or damage caused by your reliance on information obtained on this Web site or in a hyperlinked site.

This Web site provides information and advice based on our editorial content and advice of financial professionals. While RenewedMe believes such information and advice to be reliable, we make no claims or representations about the accuracy, reliability, timeliness, usefulness or completeness of such information or advice. All information and advice given on this Web site is intended only to assist you with health and wellness decisions. However, such information is broad in scope. Your health and wellness situation is unique and our information and advice may not be appropriate for your situation. Accordingly, we recommend that you seek different opinions and seek the advice of your physician/doctor and other health and wellness advisors who are fully aware of your individual circumstances before making any final decisions or implementing any health and wellness strategy. You should not rely on any information or advice you obtain on this Web site. Any reliance by you on any information or advice will be at your own risk.

This Web site may provide chat rooms, bulletin boards and other means for the public to contribute information and make statements. RenewedMe does not make any endorsements of these statements nor do we represent that the statements are true and accurate. RenewedMe reserves the right to edit statements made within these forums. We also reserve the right to limit or restrict access to users who abuse these forums. You should be cautious when acting on information provided by contributors to chat rooms and should not rely solely upon the information and opinions obtained from chat rooms or bulletin boards.

Links to third-party sites:

This Web site contains links to third-party sites. These links are provided for convenience purposes and are not under the control of RenewedMe. RenewedMe does not make any representations and warranties, express or implied, regarding the content of any of these linked sites. These links do not constitute or imply an endorsement, authorization, sponsorship or affiliation by RenewedMe with respect to any third party, any third party's Web site, the content of any third party's Web site, or any products or services provided by a third party.

Governing law and jurisdiction

These terms and conditions of use shall be governed by and construed in accordance with the laws of the United States of America and the state of Louisiana, without giving effect to any choice of law or conflict of law provision or rule (whether of the state of Louisiana or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the United States or the state of Louisiana. By using this Web site, you consent to the jurisdiction of the state and/or federal courts for Caddo Parish, Louisiana, USA for any action or proceeding arising under or relating to these Terms of Use, this Web site or the use of, or reliance on, this Web site.

Click Here to contact us with any questions or comments.

SHIPPING, RETURN AND REFUND POLICY

Shipping Policy

All domestic orders will either ship USPS or FedEx depending on weight and size. We reserve the right to ship by the best means possible. Most orders that are received by 3pm PST will ship out in one to two business days, if the items are in stock. Orders placed after 3pm PST on Fridays or on the weekend will be received Monday and will be shipped out in one to two business days if the items are in stock.

All International orders will be shipped USPS International. For International orders, please generate a quote so that we may give you the correct shipping cost for the items you would like to purchase before paying. If customers do not generate a quote, we reserve the right to request more money through our merchant relationship to cover shipping charges.

Return Policy

Most health and wellness products purchased from RenewedMe and our partners are easily returned within 30 days of receipt of shipment. These items must be unopened and in new condition. Returns of products that have special shipping restrictions imposed by the U.S. Department of Transportation cannot be accepted; the detail page for these products will indicate if these restrictions apply.

If the item you purchased from RenewedMe.com, or from a partner and fulfilled by RenewedMe, has been opened, it is not returnable per the RenewedMe return policy.  If you have a problem with one of these items, please contact Customer Service at 855-736-3300.

To initiate a return of an item, whether purchased directly from RenewedMe or a partner, please contact our Customer Service department at 855-736-3300 or visit the Online Returns Center.

If you receive a defective or damaged item that is non-returnable, please contact Customer Service for assistance with a replacement.

Returns of products that have special shipping restrictions imposed by the U.S. Department of Transportation cannot be accepted; the detail page for these products will indicate if these restrictions apply. If the item you purchased from RenewedMe.com, or from a seller but fulfilled by RenewedMe, isn't returnable per the RenewedMe return policy, you'll see a message about that in the Online Returns Center. If you have a problem with one of these items, please contact Customer Service.

To initiate a return of an item, whether purchased from RenewedMe.com or a partner, please visit the Online Returns Center. To view a seller's return policy, click Return items in the Online Returns Center, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

Refund Policy

The following conditions and exceptions apply, as do those listed on the Product Specific Policies pages.

Partial refunds/Restocking Fees

In order to obtain a refund, all items must be returned unopened and in its original condition and packaging. Returns received within 30 days will be refunded at the full purchase price. Returns received between 31 and 60 days will be refunded at the full purchase price less a 20% restocking fee. No refunds will be accepted for any reason after 60 days. 

If you return an item using the return label provided in the Online Returns Center and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. Below is an example of the options you'll see in the Returns Center. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the Self Return option, you'll pay the cost charged by the carrier selected.

How Refunds Are Issued

Refunds are issued based on the payment method used at the time of purchase. The refund will be credited to the credit/debit card used to make the original purchase.

Damaged & incorrect items

At RenewedMe, we do our best to package our customers’ product(s) so that they arrive to them in excellent condition. Unfortunately, once the package leaves our facility, it goes through many hands and products may shift causing unintentional damage. If you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging, as the carriers often require inspection.

Corporate Address and Support Phone number

10023 St. Bernard Drive
Shreveport, LA 71106
855-735-3300

Cancellation Policy
There is no Cancellation Policy.